Shipping & help
Shipping
Free delivery Standard delivery by DHL is free on all orders to the countries available at checkout, with no minimum order value. Prices and the final order total are displayed in EUR before payment. Dispatch time Orders are normally dispatched within 2–5 calendar days after payment is confirmed, and no later than 14 calendar days after payment. These are dispatch times, not guaranteed arrival times. Delivery after dispatch depends on the destination and carrier. Tracking information, when available, is added to your order page. If we cannot dispatch within 14 days, we will inform you and offer cancellation and a refund. Delivery details We accept delivery addresses in the 27 EU member states listed at checkout. Please provide a complete, accurate delivery address. If your parcel arrives damaged, keep the packaging, take photographs where possible and submit a request through your order page so we can investigate.
Returns & cancellations
14-day returns and exchanges Return or exchange requests must be submitted within 14 calendar days after delivery. We accept returns or exchanges only if the item is unused, has not been installed and has no new damage or signs of wear, or if the item has a defect. For an item sold as used, the unused condition means no additional use, installation, wear or damage after delivery beyond the condition disclosed in its listing. Unused items Return the item with all supplied parts, accessories and documentation, using its original packaging where available. Items showing use, installation, alteration, accidental damage or missing supplied parts are not eligible for change-of-mind returns or exchanges. Defective items Report any defect within 14 calendar days of delivery through your order page, describing the problem. Keep relevant photographs or other evidence so we can assess it. Damage caused by misuse, incorrect installation, an accident, unauthorised alteration or normal wear is not treated as a product defect under this policy. How to request a return or exchange Open the private order link in your confirmation email, or use the order lookup page with your order number and checkout email. Choose “Request a return” and state whether you want a refund or an exchange. If only part of an order is affected, identify the item in your request. Wait for the return address and instructions in your order details before sending anything back. Pack the item securely and retain proof of postage; tracked shipping is recommended. Postage and exchanges You pay the return postage for an unused-item return or exchange. If we confirm a product defect or that we sent an incorrect item, we arrange or cover reasonable necessary return postage. Exchanges depend on available stock. If a suitable replacement is unavailable, a refund is offered. Any price difference for an alternative item must be agreed before an additional payment. Refunds After the returned item is received and inspected, eligible refunds are issued to the original payment method within 14 calendar days. No restocking fee is charged. Your payment provider may take additional time to show the credit. Requests submitted after the 14-day period are not accepted under this store policy. Before dispatch Unpaid orders can be cancelled from the order page. For a paid order that has not yet been dispatched, submit “Request cancellation” promptly through that page.
Product information
Read the product details before ordering. Contact us if you have questions.
Payment
Pay by card through Stripe. Orders are confirmed after payment. Use your order link to check the status.
Privacy
Privacy notice — bicycleforus Last updated: 18 October 2026 Information we process We process the name, email address, delivery address, order contents, payment status, order references and correspondence needed to run the shop. If you create an account, we also store your account details, password hash, verification status and saved shopping bag. We use session identifiers, security logs and hashed network identifiers to protect accounts and prevent abuse. Please keep private order links confidential: anyone with a link may be able to view and manage that order. Purposes and legal bases We use order and contact information to take payment, deliver purchases, handle returns and provide order support as necessary to perform the purchase contract. Account information supports the account services you request. Security and fraud-prevention processing is based on our legitimate interest in protecting the service and customers. Records required for tax, accounting or other legal obligations are processed on that basis. Where optional processing requires consent, consent must be obtained separately; accepting this notice is not consent to marketing. Payments, delivery and service providers Card payments are processed by Stripe. The shop stores payment references and status rather than full card numbers or card security codes. Stripe handles payment data under its own privacy notice at https://stripe.com/privacy. Necessary information is shared with delivery carriers, the hosting provider, Cloudflare for network delivery and security, and Resend for transactional email. These providers receive information needed for their services; some may process data outside the EEA. International transfers are subject to applicable data-protection requirements and the relevant provider arrangements. We may disclose records where required by law or necessary to establish or defend legal claims. Cookies and browser storage Essential session cookies support sign-in and account security. Customer sign-in sessions expire after 14 days unless ended sooner. Browser local storage keeps your shopping bag, and session storage helps restore a checkout. Signed-in shopping bags are also stored on the server. You can clear browser storage or sign out, but doing so may remove your saved bag or interrupt checkout. Payment and security providers may use their own necessary technologies when their services are accessed. Retention and security We retain account information while needed to provide the account and order records for fulfilment, returns, applicable accounting obligations and legal claims. Retention depends on the type of record and applicable obligations; deletion may be restricted where records must legally be retained. Expired authentication tokens and sessions are periodically removed. Server backups are retained on a rolling 30-day schedule. Access controls, encrypted connections and restricted administrative access help protect data; no system can guarantee absolute security. Your rights Subject to applicable law, you may request access, correction, erasure, restriction or portability of your personal data and object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it without affecting prior lawful processing. Identity verification may be necessary before responding. Requests are normally answered within one month, subject to legally permitted extensions. You may complain to the data-protection authority in your country of residence, work or the place of an alleged infringement. Providing the information necessary for a purchase is required to process and deliver that purchase. Changes Material changes to this notice will be reflected here with an updated date. This notice describes the shop's handling of data and does not replace the separate privacy notices of payment or other independent service providers. Contact and privacy requests Contact bicycleforus at [email protected] for enquiries and privacy requests. Messages submitted through the contact form include the information you enter and are delivered by Resend to our support mailbox; Cloudflare routes incoming support mail to our designated support inbox. We use this information to answer enquiries, handle order support and maintain necessary correspondence.
Contact the seller
Send us a message about products, delivery or an order.
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